Senior Account Manager

MarCom Group Inc. is an award-winning full-service marketing and advertising agency. We specialize in strategic communications and creating employment brands, messaging, highly creative digital solutions, and complete meeting and event management services for our government and commercial clients, as well as developing media and advertising plans and executing those plans. Of the Top 25 Advertising Agencies in the Washington DC market, MarCom Group stands at #9 this year and is growing up the list each year. We are proud to note that we are also a Woman-Owned Small Business (WOSB).

Job Description

The Senior Account Manager will provide project management excellence with proven relationship management experience to monitor our clients’ needs and ensure they receive products and services on time. They will have a lead role that focuses on building client relationships and business development. In this role, your responsibilities are to manage several accounts while overseeing other Account team members as assigned.

Supervisory Responsibilities

• May provide oversight to Account Manager or Account Coordinator functions as assigned, and review their work as needed.
• Delegate ownership of project components, providing oversight where needed, and offering accountability for following through to completion.
• Mentor other Account team members in developing their skills for advancement.
• Coach others on handling inquiries and requests from customers to effectively address their needs.

Duties & Responsibilities

• Serve as the overarching liaison for multiple accounts, as the primary point of contact in all matters that span across various related client concerns and contractual matters.
• Build and strengthen client relationships to achieve long-term partnerships.
• Offer innovative solutions to new problems.
• Provide thorough attention to detail to ensure clients receive the correct advice and support.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with other internal teams to plan and oversee development of client deliverables.
• Develop thorough expertise of our products and service offerings to better inform clients.
• Anticipate and monitor client needs to be prepared to offer solutions proactively, and identify opportunities for follow-on tasking within their budget.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Compile and analyze data to identify trends.
• Generate progress reports for clients.
• Work cross-functionally within the company, and with any vendors, to communicate client needs.
• Provide strategic direction on the development of creative and media assets.
• Prepare presentation materials and deliver briefings.
• Create and present program management reviews to senior leaders within the organization as required.

Knowledge, Skills, & Abilities

• Strong organizational and multitasking skills to provide effective support for several client initiatives.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and follow through to completion.
• Ability to work independently, delegating and providing oversight where needed.
• Strong initiative in mentoring Account Services team members.
• Excellent people management and supervisory skills.
• Innovative problem-solving skills to help resolve customer issues or needs.
• Excellent verbal and written communication skills to share product ideas with clients.
• Up-to-date understanding of the industry’s consumer behavior.
• Strong customer service and interpersonal skills for dealing with different audiences.
• Exceptional analytical skills for reviewing and assessing client data.
• Advanced motivational and negotiation skills.
• Proficiency in Microsoft Office Suite.
• Aptitude for learning new communication or project management platforms as needed.

Education & Experience

• Government contracting exerience required.

• B.S. or B.A. in advertising, marketing, or business.
• 10+ experience in a related field.
• Proven track record of receiving positive customer feedback.
• Professional certification is a plus.

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